Shipping Policy
1. Shipping Locations
We currently ship to:
✅ India
Some restrictions may apply based on product type and destination.
2. Shipping Options & Delivery Times
We offer the following shipping methods:
| Shipping Method | Delivery Time | Price |
|---|---|---|
| Standard Shipping | 5-8 business days |
Calculated at checkout |
| Express Shipping | 2-4 business days | Higher fee (varies by location) |
| Free Shipping | Standard delivery times apply | Orders over Rs. 299 |
Delivery times are estimates and not guaranteed, as delays may occur due to unforeseen circumstances (e.g., customs, weather, carrier delays).
3. Order Processing Time
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Orders are processed within 1-2 business days (Monday-Friday, excluding holidays).
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Orders placed after 2:00 PM GMT or on weekends will be processed the next business day.
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You will receive a shipping confirmation email with tracking information once your order is dispatched.
4. Shipping Costs
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Shipping fees are calculated based on package weight, size, and destination.
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Free shipping may be available for select promotions or orders over a certain amount (UK only).
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International customers may be subject to customs fees, taxes, or import duties, which are the buyer's responsibility.
5. Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can check your order status using:
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Our website's Order Tracking page
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The courier's website (Delhiver, Xpressbees, Ekart and etc.)
If you don’t receive tracking details within 3 business days, please contact us at contact@theviralsearch.com.
6. Shipping Restrictions
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Some items (e.g., liquids, electronics) may have restricted shipping to certain countries.
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PO Boxes & Remote Areas: Additional fees or delays may apply.
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Undeliverable Packages: If a package is returned to us due to an incorrect address, we will contact you for a reshipping fee.
7. Missing or Damaged Packages
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Lost in Transit? Contact us within 14 days of expected delivery, and we’ll investigate with the courier.
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Damaged Items? Please notify us within 48 hours of delivery with photos for a replacement or refund.
Note: We are not liable for delays caused by customs or incorrect shipping information.
8. Returns & Refunds (Shipping-Related)
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Free returns may be available for faulty or incorrect items (see our Returns Policy for details).
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For returns due to customer preference, the buyer is responsible for return shipping costs.
9. Contact Us
For any shipping-related questions, reach out to:
📞 Phone: 07572 464282 (Mon-Fri, 9 AM - 5 PM GMT)
📧 Email: contact@theviralsearch.com
⏳ Response Time: Within 24-48 hours
Last Updated: 25/05/2025